Policies & Terms
Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
We will provide you with samples of most of our products free of charge (customers will pay for freight charges).
Please test your products with each container before filling large runs.
Container & Packaging Supply, Inc. assumes no responsibility for suitability of any container or closure for customer's particular use. It is the customer's responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer's selection and use of containers and closures supplied by us.
Thank you for your business. We look forward to working with you on developing the perfect package for your product!
The return process should be as relatively quick and painless as possible.
We ask that returns meet all of the following conditions before a credit/refund is issued:
- Items are in unused, original condition and boxes
- Clearance items and Special Order items will not be accepted
- Customer will pay freight back to our warehouse
Please inform us of any defects or irregularities within 30 calendar days of the shipping date. All returns are subject to approval.
Upon receipt and inspection of the product, we will issue a credit less a 20% restocking fee.
To process a return via email/phone:
Drop us a line at firstname.lastname@example.org, or give us a call at 1-800-473-4144.
Upon receipt and inspection of the product (to ensure that Whiskers didn’t crawl into the shipping box when you weren’t looking) we will issue a credit less a 20% restocking fee.
To process a return online:
Visit MY ACCOUNT LINK and log into your account. Go to order history and find the order you would like to return. If the order is less than 30-days old there will be a selection on the left-hand side that says Return Order. Select this option and fill out the form. Click submit. You will receive a Return Material Authorization form by email within one business day.
Our standard warehouse processing time is 1 - 2 business days. Please allow an additional 1 - 5 business days for transit. From order placement to receipt of the product may take between 2 to 7 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.
In the event that an item is out-of-stock, you will be contacted with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Backorders will be shipped once the product has arrived in our warehouse.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy.
Customer Shipper Account Numbers
We do accept customer shipper account numbers (UPS, FedEx, etc.). A handling fee of $7.50 is charged to the customer when a personal shipper account number is used.
All orders shipped via UPS, USPS, FedEx, or DHL will be charged an additional $7.50 handling fee. Orders shipped on other carriers may also be subject to a handling fee. An additional $0.60 per line will be added to the handling fee for every item over 20 items.
All boxes and items leave Container and Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). Container and Packaging will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call 1-800-473-4144 to begin a claim.
Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped Internationally will be charged a $10.00 handling fee.
For Canadian orders shipping via UPS, the brokerage fees and taxes are part of the shipping fee shown online. If you choose to use your own carrier, you will be responsible for those fees and providing a broker to get your order through customs.
US Mail Shipments
Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.
Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance, Container and Packaging will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. Container and Packaging will not refund lost shipments until we have been paid by US Mail.
Container and Packaging is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.
For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, we will not replace nor accept responsibility of such shipments.
The safest and most secure method of shipping is via UPS. All packages shipped via UPS are tracked and include some insurance.
Container and Packaging works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Container and Packaging. Deadlines are as follows:
- USPS & FedEx - 10:00 AM MT
- UPS - 1:00 PM MT
- All other carriers - Require 24-hour warning before pickup
Any shipments received after these deadlines cannot ship until the following business day.
To cancel an order please call us at 1-800-473-4144. An order can be cancelled at any time. However, please be aware of the following fees that may apply:
- An order cancellation that is placed prior to the order being prepped for shipping will be cancelled at no charge.
- An order cancellation received after the order has been pulled and prepped for shipping will incur a 20% restocking fee.
- Any order cancellations received after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location.
Customers who live close to our Utah or Kentucky fulfillment centers are eligible to will call their orders as long as their items are available in that specific warehouse. This option is available to customers of qualifying zip codes at the time of checkout.
We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am - 4pm (Mountain Time for Utah, Eastern Time for Kentucky).
Due to limited space and the volume of will call orders we receive; your order must be picked up within 3 business days. On the fourth day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.
If you are unable to pick up your order, the order can be shipped by calling us at 1 800 473-4144.
Currently, Container and Packaging accepts Visa, MasterCard, American Express and Discover card payments. We also accept check or money order payments. We do not accept COD's, cash or PayPal payments.
Customers that resell our containers or package their products in our containers for reselling purposes, may be exempt from paying State sales tax.
Sales Tax Exemption Form Instructions: If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your future orders. To download a Sales Tax Exemption Form, please click the applicable link below.
If you have already filled out a form and it is on file with us, then you should not be charged sales tax. If you are placing your orders online, please make sure to log into your account. The system will recognize your exemption and will remove sales tax from your order. If it was not, please call 1-800-473-4144 to remove the sales tax charge from your order.
- Idaho Sales Tax Exemption Form (Form ST 101)
- Kentucky Sales Tax Exemption Form (Form ST-10)
- Utah Sales Tax Exemption Form (Form TC-721)
- Utah Sales Tax Exemption Form for Governments and Schools (Form TC-721g)
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You can request a sample from the item page. You can request up to 10 different samples for a shipping and handling flat fee of $7.50.
Processing Sample orders: Processing orders will take 1 to 3 business days. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling.
Exluded items: We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.
Ten samples only please: We allow for 10 different items to be sent out per sample request. Any requests beyond 10 will not be processed.
Samples and purchasing products in same order: Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130s and 1 sample B130 will not be accepted. We will only send the 12 B130s.
Our Commitment to Privacy. Container and Packaging is committed to supporting your privacy. To ensure your privacy, we have posted this notice explaining all information we collect and how we use it. Our policy is linked to every page on our site and is easily accessible.
Information we collect. Our site functions to service our customers and allow them to fulfill their needs as easily and unobtrusively as possible. This includes services for online purchasing as well as email contact information, which allows us to easily provide support to our customers. We collect the following items of information:
- Telephone Numbers
- Email Address
- Credit Card Information
Information Use. The information we collect is only used to process orders and correct shipping to our customers. All email information is used to reply to questions we have received from our customers or to provide order confirmation and package tracking information. We do not provide any information to outside parties except shipping information required to deliver products to customers. All credit card information is stored securely with Authorize.net which is a secure third-party vendor.
Our Commitment to Data Security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children's Privacy. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How to Contact Us. Should you have other questions or concerns about these privacy policies, please call us at 1 800 473-4144 or send us an email at email@example.com.
Email Marketing. We do not sell, rent, or otherwise share email lists or addresses with any third party, nor do we collect email lists or addresses using a script or other harvesting method. All email addresses and lists have been obtained at the owner's consent. We do not send email correspondence to persons who have not had contact with us exceeding 24 months.
we comply with the Can-Spam Act of 2003, 15 U.S.C 7701, et seq.
Recipients may choose to stop receiving emails at any time. In such case, we pledge to make sure any such request has been executed prior to our next mailing and within 10 business days from the opt-out request. The most efficient way to opt out of our mailing is to click on the "unsubscribe" link on the bottom of the previous email correspondence. If a recipient opts-out of receiving our email newsletter, they will still receive email notices regarding orders, shipment information, and other transactions.
What is a copyright? A copyright is a property right in an original work of authorship and is recognized by most countries of the world. Copyrightable expressions can take many forms, but for Container and Packaging, are categorized as literary, musical, dramatic, pictorial, graphic, computer programs, motion pictures, and sound recordings.
www.containerandpackaging.com is copyrighted. All content at containerandpackaging.com (code, blog articles, verbiage, images, videos, photographs, graphics, descriptions, audio files, etc.) is either (1) originally generated and copyrighted by Container and Packaging, (2) Container and Packaging has legally secured the proper permissions and licensing to include it, or (3) Container and Packaging has properly cited information gathered from secondary sources.
Rights and permissions. Using any content from containerandpackaging.com without proper citation, is considered a violation of copyright law. If you have any questions regarding the use or licensing of Container and Packaging copyrighted materials, for example photographs, video footage, blog articles, images, graphics, please submit a properly executed Content License Agreement
Design artwork is copyrighted. Container and Packaging—via its network of designers—may be commissioned by clients to create artwork on their behalf. All artwork that is wholly or completely originated by Container and Packaging is copyrighted and cannot be reproduced without Container and Packaging’s permission. If a client has provided logos or layouts or preexisting artwork to a Studio designer, then Container and Packaging does not claim to hold any copyright to that artwork—even though we may make edits. It is illegal to duplicate or reproduce copyrighted artwork without prior written permits. Container and Packaging stores all client artwork. To purchase the copyrights to your artwork wholly originated by Container and Packaging, please contact us at 1-800-473-4144. When artwork copyrights are purchased, Container and Packaging releases native working files (PSD, AI, INDD, FLA, etc) to client and deletes them from storage.
Final proofing of artwork is customer's responsibility. It is the customer’s responsibility to ensure that the proof is accurate when approved. Please double-check spelling, product numbers, dates, layout, and design before approving artwork. If a proof containing errors is approved by the customer, the customer is responsible for the payment of all original costs of printing (film positives, screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. By APPROVING the artwork, the customer acknowledges they are contractually bound for payment of all services rendered. All artwork must be approved by the customer prior to production.
Container and Packaging artwork is copyrighted. Container and Packaging—via its network of designers—may be commissioned by clients to create artwork on their behalf. All artwork originated by is copyrighted by Container and Packaging and cannot be reproduced without our permission. It is illegal to duplicate or reproduce copyrighted artwork without prior written permission.s
Purchasing rights to artwork. To purchase rights to artwork designed and owned by Container and Packaging Supply, please contact us at 1-800-473-4144. When artwork copyrights are purchased, Container and Packaging releases native working files (PSD, AI, INDD, FLA, etc.) to the client and deletes them from storage. Please discuss details with the Studio Lead.