Policies & Terms
All the stuff our lawyers said we had to publish
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Due to the different combinations of ingredients, in particular active ingredients and essential oils, certain plastics may react poorly with your products and become defective. We cannot guarantee that any container will function properly with your particular product.
We will provide you with samples of most of our products free of charge (customers will pay for freight charges).
Please test your products with each container before filling large runs!
Container & Packaging Supply, Inc. assumes no responsibility for suitability of any container or closure for customer's particular use. It is the customer's responsibility to do product compatibility testing with containers and closures selected by the customer. We are not responsible for consequential damages arising from customer's selection and use of containers and closures supplied by us.
Thank you for your business. We look forward to working with you on developing the perfect package for your product!
Whether your cat Whiskers stepped on the keyboard and pushed the “buy” button, or you accidentally ordered too many Boston rounds, we got you covered.
We feel that the returns process should be as relatively quick and painless as possible.
You will not be required to stand in a 2 hour line, submit a 1,000 word essay on why you want to return the items you bought as well as naming your first born child after our web developer.
All we ask is that your returns meet all of the following conditions before we issue a credit/refund:
We also ask that you inform us of any defects/irregularities of your order within 30 calendar days of the shipping date. Of course, all returns are subject to prior approval.
Upon receipt and inspection of the product (to ensure that Whiskers didn’t crawl into the shipping box when you weren’t looking) we will issue a credit less a 20% restocking fee.
To process a return via email/phone:
Drop us a line at firstname.lastname@example.org, or give us a call at 1-800-473-4144.
To process a return online:
Go to https://www.containerandpackaging.com/login/ and log into your account. Go to order history and find the order you would like to return. If the order is less than 30 days old there will be a selection on the left hand side that says Return Order. Click on that and fill out the form. Click submit. You will receive a Return Material Authorization form by email within 1 business day.
Due to our volume of internet sales, orders may require 1 to 3 business days for processing and 1 to 3 business days for transit. From order placement to receipt could take anywhere from 3 to 6 business days, if shipped in the continental US. Unless specifically requested, orders will ship via UPS Ground.
Orders received on Friday, or over the weekend will typically be shipped Tuesday or Wednesday.
In the event that Container & Packaging is out of stock, you will be emailed and receive a phone call with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has arrived in our warehouse.
Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy (below).
Customer Shipper Account Numbers
We do accept customer shipper account numbers (UPS, FedEx, etc…). A handling fee of $7.50 will be charged separately to the customer when a personal shipper account number is used.
All orders shipped via UPS, USPS, FedEX, or DHL will be charged an additional $7.50 handling fee. Orders shipped on other carriers may also be subject to a handling fee. An additional $0.60 per line will be added to the handling fee for every item over 20 items.
All boxes and items leave Container & Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). Container & Packaging Supply will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment. If your product is damaged, please call 1-800-473-4144 to begin a claim.
Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped Internationally will be charged a $10.00 handling fee.
In an effort to decrease brokerage and import/export fees to our Canadian customers, we have created an arrangement with UPS in which we combine several Canadian orders into one shipment. This decreases the brokerage fees for each order.
We calculate all import/export fees to be at 10% of the product total. Orders shipped as a single shipment (not in a combined UPS shipment) on average would cost 30% of the product total.
For example, $200 of product will now cost $20 in import/export fees (Container & Packaging Supply will pay for any extra fees). This same order shipped as a single shipment would cost $60 in import/export fees.
We have never included import/export fees in quoted shipping costs, so while quoted rates look higher than what we have historically quoted, your total costs will now be less due to our combined shipment arrangements with UPS.
US Mail shipments
Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.
Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance, Container & Packaging Supply (CPS) will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. CPS will not refund lost shipments until we have been paid by US Mail.
CPS is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.
For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, CPS will not replace nor accept responsibility of such shipments.
The safest and most secure method of shipping is via UPS. All packages shipped via UPS are tracked and include some insurance.
Container & Packaging Supply works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Container & Packaging. Deadlines are as follows:
USPS & FEDEX - 10:00 AM MT
This means that any requests for speedy shipments received after these deadlines cannot ship until the following business day. Please also note that orders placed online are not downloaded immediately. Online orders are downloaded throughout the day so an order placed close to the deadline that requests faster delivery times might not be picked until after the deadline. An order that is placed or downloaded after the deadline that requests faster delivery times cannot ship until the following day.
Every order requires 1 to 3 business days to prepare. Orders typically leave our warehouses after this time. Please see our Shipping Policy.
To cancel an order please call us at 1-800-473-4144. An order can be cancelled at any time. Please, however, be aware of the following fees that may apply:
Will Call Orders and Cancellations
Customers who live close to our Utah or Kentucky fulfillment centers are eligible to will call their orders as long as their items are available in that specific warehouse. This option is available to customers of qualifying zip codes at time of checkout.
We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am - 4pm (Mountain Time for Utah, Eastern Time for Kentucky).
Due to limited space and the volume of will call orders we receive, your order must be picked up within 3 business days of us contacting you. On the fourth day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.
If you are unable to pick up your order, we would be more than willing to ship it to you. If you have any questions or scheduling conflicts please call us at 1 800 473-4144. Thank you.
Acceptable Forms of Payment
Currently, Container & Packaging Supply accepts Visa, Mastercard, American Express and Discover card payments. We also accept check or money order payments. We do not accept COD's, cash or PayPal payments.
Small Order Fees
Most distributors and manufacturers in the container industry do not want to work with consumers buying on a small retail basis. To discourage these buyers, most companies require large minimum orders. Container & Packaging Supply seeks for business opportunities with smaller buyers and therefore, we have no minimum order requirements. You may order as little as 1 item. In order to cover the base handling fees associated with these smaller orders, we do charge a $10 Small Order Fee to any order under $50 of product.
We have attempted to post this information clearly on our site to avoid any confusion. This message is found at the bottom of each stock item page. This message is also displayed on email confirmation of any order placed online as well as on the shopping cart checkout page.
Sales Tax Exemption
Customers that resell our containers or package their products in our containers for reselling purposes, may be exempt from paying State sales tax.
Sales Tax Exemption Form Instructions: If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your future orders. To download a Sales Tax Exemption Form, please click the applicable link below.
If you have already filled out a form and it is on file with us, then you should not be charged sales tax. If you are placing your orders online, please make sure to log in to your account. The system will recognize your exemption and will remove sales tax from your order. If it was not, please call 1-800-473-4144 to remove the sales tax charge from your order.
Request a Sample
Processing Sample orders: Processing your order will take 1 to 3 business days, though we try to speed up sample orders. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling.
We can't send samples of some items: We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.
Ten samples only please: Due to the abuse of our sample policy on several occasions, we will only allow for 10 different items to be sent out per sample request. We have had some people order 50 to 100 different items as samples. We cannot ship so many free samples.
Samples and purchasing products on same order: Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130s and 1 sample B130 will not be accepted. We will only send the 12 B130s.
Our Commitment to Privacy. Container & Packaging is committed to supporting your privacy. To ensure your privacy, we have posted this notice explaining all information we collect and how we use it. Our policy is linked to every page in our site and is easily accessible.
Information we collect. Our site functions to service our customers and allow them to fulfill their needs as easily and unobtrusively as possible. This includes services for online purchasing as well as email contact information, which allows us to easily provide support to our customers. We collect the following items of information:
Our Use of Information. The information we collect is used only for processing orders and correct shipping to our customers. All email information is used simply to reply to questions we have received from our customers or to provide order confirmation and package tracking information. We do not provide any information to outside parties except shipping information required to deliver products to customers. All credit card information is stored securely with Authorize.net which is a secure third party vendor.
Our Commitment To Data Security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us. Should you have other questions or concerns about these privacy policies, please call us at 1 800 473-4144 or send us an email at email@example.com.
Email Marketing. We do not buy, sell, rent, append, or otherwise obtain email lists or addresses from any third party, nor do we collect email lists or addresses using a script or other harvesting method. All email addresses and lists have been obtained at the owner's consent. We do not send email correspondence to persons who have not had contact with us exceeding 18 months.
We comply with the Can-Spam Act of 2003, 15 U.S.C. 7701, et seq.
Recipients may choose to stop receiving emails at any time. In such case, we pledge to make sure any such request has been executed prior to our next mailing and within 10 business days from the opt-out request. The most efficient way to opt out of our mailing is to click on the "unsubscribe" link on the bottom of the previous email correspondence. If a recipient opts-out of receiving our email newsletter, they will still receive email notices regarding orders, shipment information, and other transactions.
What is a copyright? A copyright is a property right in an original work of authorship and is recognized by most countries of the world. Copyrightable expressions can take many forms, but for Container & Packaging Supply, are categorized as literary, musical, dramatic, pictorial, graphic, computer programs, motion pictures, and sound recordings.
www.containerandpackaging.com is copyrighted. All content at containerandpackaging.com and blog.containerandpackaging.com (code, blog articles, verbiage, images, videos, photographs, graphics, descriptions, audio files, etc) is either (1) originally generated and copyrighted by Container & Packaging Supply, (2) Container & Packaging Supply has legally secured the proper permissions and licensing to include it, or (3) Container & Packaging Supply has properly cited information gathered from secondary sources.
Rights and permissions. Using any content from containerandpackaging.com and blog.containerandpackaging.com without proper citation, is considered a violation of copyright law. If you have any questions regarding the use or licensing of Container & Packaging Supply copyrighted materials, for example photographs, video footage, blog articles, images, graphics, please submit a properly executed Content License Agreement.
CPS Design artwork is copyrighted. Container & Packaging Supply—via its network of designers (CPS Design)—may be commissioned by clients to create artwork on their behalf. All artwork that is wholly or completely originated by CPS Design is copyrighted by Container & Packaging Supply and cannot be reproduced without CPS’s permission. If a client has provided logos or layouts or preexisting artwork to a CPS Designer, then Container & Packaging Supply does not claim to hold any copyright to that artwork—even though we may make edits to it. It is illegal to duplicate or reproduce copyrighted artwork without prior written permits. CPS Design stores (backed-up continuously) all client artwork indefinitely. To purchase the copyrights to your artwork wholly originated by CPS, please contact CPSD at 1-800-473-4144. When artwork copyrights are purchased, Container & Packaging Supply releases native working files (PSD, AI, INDD, FLA, etc) to client and deletes them from storage.
What is a trademark? A trademark is used to protect a name, or symbol, or word that is used to differentiate goods and services sold by different companies and to identify where that particular good or service originated. Sounds and colors can even by trademarked. There are two different types of symbols that can identify a trademark:
™ - This symbol is located next to the item that you wish to trademark. When a ™ is placed next to an item, it signifies that there is an interest by a specific party in that particular slogan, symbol, phrase, etc…
® - This symbol identifies a registered trademark. When you register a trademark with the United States Patent and Trademark Office (USPTO), you are authorized to place the ® symbol next the item. A registered trademark provides increased legal support to a company regarding their trademarked item.
Container & Packaging Supply trademarks the following:
If you are interested in purchasing one of these trademarks from Container & Packaging Supply (i.e. you want to purchase one of these brands from us), please contact CPS Design at 1-800-473-4144.
Container & Packaging Supply has pending registered trademarks on the following marks:
Better Business Bureau Accredited Business is a trademark of the Council of Better Business Bureaus, Inc. (CBBB). Container & Packaging Supply has been a BBB accredited business since December 1, 1986.
McAfee SECURE is a trademark of McAfee® and appears on websites that have passed intensive daily scans. Container & Packaging Supply is a certified McAfee SECURE™ site.
Thawte is a registered trademark of Thawte in the United States and/or other countries. Container & Packaging Supply uses thawte SSL Web Server Certificates with EV to offer secure communications by encrypting all data to and from our site. Container & Packaging Supply maintains a valid certifcation.
UPS, the UPS brand mark, and the Color Brown are trademarks of the United Parcel Service of America, Inc. All Rights Reserved.
Final proofing of artwork is customer's responsibility. As a courtesy to our clients, the designer, copywriter and sales rep each check your artwork for grammar, spelling, punctuation, etc. Ultimately, it is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (film positives, screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. By APPROVING the artwork, the customer acknowledges they are contractually bound for payment of all services rendered. All artwork must be approved by the customer before a job can be entered into production.
CPS Design artwork is copyrighted by CPS. Container & Packaging Supply—via its network of designers (CPS Design)—may be commissioned by clients to create artwork on their behalf. All artwork originated by CPS Design is copyrighted by Container & Packaging Supply and cannot be reproduced without CPS’s permission. It is illegal to duplicate or reproduce copyrighted artwork without prior written permission. CPS Design stores (backed-up continuously) all client artwork indefinitely.
Purchasing rights to artwork. To purchase rights to artwork designed and owned by CPS, please contact CPS Design at 1-800-473-4144. When artwork copyrights are purchased, Container & Packaging Supply releases native working files (PSD, AI, INDD, FLA, etc) to client and deletes them from storage. Please discuss details with your designer.