
	1. Site Navigation Containerandpackaging.com consists of eight "departments" or sections: Catalog section, Clearance section, Cosmetics section, Candles section, Food Storage, Packaging Wizard section, Information, and Decoration. Every page in containerandpackaging.com contains links on the left-side menu to the Home pages of each of these sections. Links to the largest of these sections are also found on the top menu of each page. Within each section, menus on the left side of the page are provided for navigation within that section. For example, the Information section has a menu with links to pages such as: FAQ's, Site Map, Privacy Statement, Policy Statements, Contact Information, etc. Pages within the Catalog, Clearance, Cosmetic and Candle sections include "bread crumb" links that build across the top of the page just below the top menu. These links keep track of pages you move through within the catalogs, allow you to navigate back to earlier pages easily. The catalog provides links to each category of containers we offer. By clicking on a category link, you will be presented with sub categories. Click on the sub category link to be presented with a list of pictures and item numbers for specific items in our catalog. By clicking on a link in this item list, you will be presented with detailed information about a specific container or closure as well as pricing information and an "Add to Cart" Button. At this point, you may order items and proceed to checkout. If you are having troubles deciding which container best suits your product, try using our Packaging Wizard. This program will ask you three questions and present you with a list of appropriate containers that will better match your product. For more navigation help, see a page layout with navigation tips highlighted! Return to top

	2. Pricing Item pricing is found on each individual item description page. This page can be found by browsing through the online catalog through the various categories and subcategories until a list of code numbers and descriptions are displayed. Click on a code number and specific information including pricing for the item will be shown. For more information on site navigation, click here. Each item has two price levels, one price for smaller quantities, and another, lower price for full-case purchases. Return to top

	3. Shipping We ship a majority of our orders through UPS. Orders are processed in 1 to 3 business days. UPS shipments should arrive to any point within the continental United States within 5-7 business days after the allotted 1-3 business days for processing. Large orders requiring the involvement of a shipping/trucking company will be determined on a case by case basis. As stated in this website, we cannot guarantee glass shipped UPS. We package glass in such a way that it should be well protected under normal shipping conditions. Please Note: We cannot ship using customer UPS account numbers as a general rule. On occasion, customers ship using their UPS account and fail to pay their UPS bill. In these situations, we are charged for the UPS freight to and from our customer. In the event that it is necessary to ship using our customer's UPS account number, we require a signed and faxed statement, wherein the customer states that Container & Packaging Supply is authorized to use their UPS account number AND that Container & Packaging Supply is authorized to charge any shipping costs that come back to CPS on a customer provided credit card. Return to top

	4. Minimum Orders We have no minimum quantity requirements. You may purchase as many or as few items as you would like. On orders for less than $50 of product (freight charges do not count toward your $50 total), we do charge a $10 small order fee. Return to top

	5. PayPal Currently we do not accept payments through PayPal or other companies that provide similar services. We are looking into adding this service to our website. Return to top

	6. Product and Shipping Quotes To obtain your free quote, please follow these instructions carefully. Find the item within our catalog you would like a quote for. In the gray "Buy Online" box, enter the number of items or the number of cases you are interested in. Press the "Buy # of items" button if you are interested in less-than-case quantities, or press the "Buy # of cases" button for full case quantities. Repeat this process for all the items you would like to order. Once you have added all items to your cart, press the "View Cart" button. You will now be taken to the online order page. Please enter your shipping Zip Code in the popup menu that appears on your screen. If you would like to add more items to your shopping cart to be included in your quote, click the "Continue Shopping" link and repeat the process described above with any other items you would like to add to your cart. If you have entered each item you are interested in, you will see your product total cost at the top of the page. Scroll down the page about half way to see shipping costs. This information is in small print just below the "I agree" field. Please do not click on the "Finish" button. * Please Note: Freight quotes to anywhere outside the continental US are NOT accurate through our current shopping cart (we are working on correcting this). We will need to requote any shipments to Alaska, Hawaii, Canada, etc. Please call 1 800 473-4144 to speak with a customer service representative. If we are required to pull and package an order in order to provide you with a freight quote, there will be a 20% restocking fee for returning that order to stock if you cancel the order. To order, repeat the same process using your credit card information and filling out the rest of the form. Return to top

	7. Return Policy We accept returns of merchandise under the following conditions: Items are unused Items are in original condition Items are in original boxes Clearance Items and Special Order items will not be accepted All returns are subject to approval Any issues regarding damaged goods or shortages must be resolved within 30 days of the shipping date. If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less a 20% restocking fee. If these conditions are not met, no credit will be issued to the customer. Return to top

	8. In-house decoration We can custom decorate your bottles, jars or closures for you in-house. For more information on our capabilities and policies, please visit our custom decoration page. Return to top

	9. To order samples Press the "Request a Sample" button on the item page. This will add one item at no cost to your shopping cart. Do this for up to 10 different items for which you would like a sample. Click the "Checkout" button after you have ordered each item you would like. Review the order form and make sure 1 of each item you would like is on the order form. Fill out the order form with your credit card information. (Used to pay for shipping and handling, a flat fee of $7.50) Select UPSG (UPS Ground). Fill in your name, phone number and email address. (Please see our Privacy Policy) Enter your Deliver To address. Press the "Finish" button to submit your sample request. We will receive your sample request when we download our order (once a day, each morning). Processing your order will take 1 to 3 business days, though we try to speed up sample orders. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling. We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.) Please note: Due to the abuse of our sample policy on several occasions, we will only allow for 10 different items to be sent out per sample request. We have had some people order 50 to 100 different items as samples. We cannot ship so many free samples. Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130 and 1 sample B130 will not be accepted. We will only send the 12 B130's. Return to top

	10. Email List Our email list has been discontinued. Emails that were included on our list have been deleted from our system. Return to top

	11. International Shipments We do ship to Canada regularly and also ship to other countries. Our online shopping cart is unable to receive International orders at this time. Please call 1 800 473-4144 to place orders. Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped Internationally will be charged a $10.00 handling fee. Return to top

	12. Matching Containers & Closures Containerandpackaging.com makes finding matching containers and lids easy. On each item page, the right hand column of the page is entitled "Matching Items". Below are listed closures that match the container you are viewing or containers that fit the closure you are looking at. Simply click on the image or item number of the matching item you are interested in. This will take you to the detail page for that item. See a B403 for an example and look in the right hand column for matches. Return to top

	13. Shopper Memory By default, our shopping cart never stores any customer information. For customers who do not want to reenter their shipping information and billing information every time they order from Container & Packaging Supply, we provide Shopper Memory. Shopper Memory will speed up your check out process on future orders. Simply click on the Shopper Memory option on the Shipping/Billing page of our cart. Shopper Memory will store the following information: Phone Number Email address Name Company Name Shipping Address, City, State and Zip Billing Address, City, State and Zip Shopper Memory will NOT store credit card numbers, credit card types or expiration dates on your credit card. If you have Shopper Memory turned on and would like to turn it off, simply click the box next to: "Please do not store my shipping information and billing address for future orders." Return to top

	14. Shopping Cart phone number Our database creates customer accounts for everyone that orders from our store. This allows us to track your packages, and find your order information when you call in with questions. In order to ensure that we can find information about your account when you call, we need to keep all your orders within one customer account. By using the same phone number each time you order, your orders will all be kept within the same customer account. Return to top

	15. Printed boxes In order to do our part to keep landfills as ecologically friendly as possible, we often order misprinted corrugated boxes from a local box manufacturer. These boxes would end up in landfills without ever being used, so we buy these boxes to ensure they are used at least once before being disposed of. In a small way, this helps keep landfills from filling up as quickly. Use of these packages also help keep the cost of shipping and handling down, allowing us to pass these savings on to our customers. Return to top

	16. Scuffed Bottles and Jars Bottles and jars made from PET plastic often get scuffs and scratches during shipping. This occurs even during shipping from a manufacturer to our warehouse. This is due to the nature of PET plastic. It is virtually impossible to ship PET plastic without getting scuffs or scratches. We have found, however, that most customers can cover scuffs with labels or other forms of custom decoration, and once filled with product, most scuffs and scratches become invisible. Please be advised that PET plastic is susceptible to these markings. Return to top

	17. Will Calls: Will Call is available as a shipping option for zip codes near one of our warehousing locations. If your zip code is located in a Will Call zone, the option to come pick up (or will call) your order will be available in the shopping cart in the "Select Shipping" box. Occasionally, a qualifying zip code will not offer Will Call as a shipping option. This happens when part of your order is not available from your will call warehouse and the order, or part of the order must be shipped from another warehouse. Items not available from your will call warehouse will display in your cart with the message "Not available for Will Call". When this happens, you may either have the entire order shipped to you, or remove the unavailable items from your cart, and Will Call will then be an available option. You may then create a second cart order to have the unavailable items shipped to you from another warehouse. If you have questions about how to place a Will Call order through our shopping cart, please call 1 800 473-4144 and we will help you place your order. Return to top

	18. Changing Shipping Addresses: Freight costs are calculated based on the zip or postal code to which an order is shipping. When you change your Shipping Address, you may be changing your postal code, and freight is recalculated from our warehouse to your new postal code. When freight charges change, you may be redirected to your shopping cart page to verify, and/or reselect your shipping method. This will give you an opportunity to note the change in cost. Return to top