Connect to CPS
Policies & Terms
Visit our glossary or information directory for more information
[+] Expand All |
[-] Collapse All
We accept returns of merchandise under the following conditions:
If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less a 20% restocking fee. If these conditions are not met, no credit will be issued to the customer.
To cancel an order please call us at 1-800-473-4144. An order can be cancelled at any time. Please, however, be aware of the following fees that may apply:
Will Call Orders and Cancellations
Customers who live close to our Idaho, Utah, and Kentucky fulfillment centers are eligible to will call their orders as long as their items are available in that specific warehouse. This option is available to customers of qualifying zip codes at time of checkout.
We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am - 4pm (Mountain Time for Idaho and Utah, Eastern Time for Kentucky).
Due to limited space and the volume of will call orders we receive, your order must be picked up within 3 business days of us contacting you. On the fourth day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.
If you are unable to pick up your order, we would be more than willing to ship it to you. If you have any questions or scheduling conflicts please call us at 1 800 473-4144. Thank you.
Acceptable Forms of Payment
Currently, Container & Packaging Supply accepts Visa, Mastercard, American Express and Discover card payments. We also accept check or money order payments. We do not accept COD's, cash or PayPal payments.
Small Order Fees
Most distributors and manufacturers in the container industry do not want to work with consumers buying on a small retail basis. To discourage these buyers, most companies require large minimum orders. Container & Packaging Supply seeks for business opportunities with smaller buyers and therefore, we have no minimum order requirements. You may order as little as 1 item. In order to cover the base handling fees associated with these smaller orders, we do charge a $10 Small Order Fee to any order under $50 of product.
We have attempted to post this information clearly on our site to avoid any confusion. This message is found at the bottom of each stock item page. This message is also displayed on email confirmation of any order placed online as well as on the shopping cart checkout page.
Sales Tax Exemption
Customers that resell our containers or package their products in our containers for reselling purposes, may be exempt from paying State sales tax.
Sales Tax Exemption Form Instructions: If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your future orders. To download a Sales Tax Exemption Form, please click the applicable link below.
If you have already filled out a form and it is on file with us, then you should not be charged sales tax. If you are placing your orders online, please make sure to log in to your account. The system will recognize your exemption and will remove sales tax from your order. If it was not, please call 1-800-473-4144 to remove the sales tax charge from your order.
Request a Sample
Processing Sample orders: Processing your order will take 1 to 3 business days, though we try to speed up sample orders. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling.
We can't send samples of some items: We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.
Ten samples only please: Due to the abuse of our sample policy on several occasions, we will only allow for 10 different items to be sent out per sample request. We have had some people order 50 to 100 different items as samples. We cannot ship so many free samples.
Samples and purchasing products on same order: Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130s and 1 sample B130 will not be accepted. We will only send the 12 B130s.
Our Commitment to Privacy. Container & Packaging is committed to supporting your privacy. To ensure your privacy, we have posted this notice explaining all information we collect and how we use it. Our policy is linked to every page in our site and is easily accessible.
Information we collect. Our site functions to service our customers and allow them to fulfill their needs as easily and unobtrusively as possible. This includes services for online purchasing as well as email contact information, which allows us to easily provide support to our customers. We collect the following items of information:
Our Use of Information. The information we collect is used only for processing orders and correct shipping to our customers. All email information is used simply to reply to questions we have received from our customers or to provide order confirmation and package tracking information. We do not provide any information to outside parties except shipping information required to deliver products to customers. All credit card information is stored securely with Authorize.net which is a secure third party vendor.
Our Commitment To Data Security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children's Privacy. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How To Contact Us. Should you have other questions or concerns about these privacy policies, please call us at 1 800 473-4144 or send us an email at email@example.com.
Email Marketing. We do not buy, sell, rent, append, or otherwise obtain email lists or addresses from any third party, nor do we collect email lists or addresses using a script or other harvesting method. All email addresses and lists have been obtained at the owner's consent. We do not send email correspondence to persons who have not had contact with us exceeding 18 months.
We comply with the Can-Spam Act of 2003, 15 U.S.C. 7701, et seq.
Recipients may choose to stop receiving emails at any time. In such case, we pledge to make sure any such request has been executed prior to our next mailing and within 10 business days from the opt-out request. The most efficient way to opt out of our mailing is to click on the "unsubscribe" link on the bottom of the previous email correspondence. If a recipient opts-out of receiving our email newsletter, they will still receive email notices regarding orders, shipment information, and other transactions.
What is a copyright? A copyright is a property right in an original work of authorship and is recognized by most countries of the world. Copyrightable expressions can take many forms, but for Container & Packaging Supply, are categorized as literary, musical, dramatic, pictorial, graphic, computer programs, motion pictures, and sound recordings.
www.containerandpackaging.com is copyrighted. All content at containerandpackaging.com and blog.containerandpackaging.com (code, blog articles, verbiage, images, videos, photographs, graphics, descriptions, audio files, etc) is either (1) originally generated and copyrighted by Container & Packaging Supply, (2) Container & Packaging Supply has legally secured the proper permissions and licensing to include it, or (3) Container & Packaging Supply has properly cited information gathered from secondary sources.
Rights and permissions. Using any content from containerandpackaging.com and blog.containerandpackaging.com without proper citation, is considered a violation of copyright law. If you have any questions regarding the use or licensing of Container & Packaging Supply copyrighted materials, for example photographs, video footage, blog articles, images, graphics, please submit your detailed request in writing to firstname.lastname@example.org.
CPS Design artwork is copyrighted. Container & Packaging Supply—via its network of designers (CPS Design)—may be commissioned by clients to create artwork on their behalf. All artwork that is wholly or completely originated by CPS Design is copyrighted by Container & Packaging Supply and cannot be reproduced without CPS’s permission. If a client has provided logos or layouts or preexisting artwork to a CPS Designer, then Container & Packaging Supply does not claim to hold any copyright to that artwork—even though we may make edits to it. It is illegal to duplicate or reproduce copyrighted artwork without prior written permits. CPS Design stores (backed-up continuously) all client artwork indefinitely. To purchase the copyrights to your artwork wholly originated by CPS, please contact CPSD at 1-800-473-4144. When artwork copyrights are purchased, Container & Packaging Supply releases native working files (PSD, AI, INDD, FLA, etc) to client and deletes them from storage.
What is a trademark? A trademark is used to protect a name, or symbol, or word that is used to differentiate goods and services sold by different companies and to identify where that particular good or service originated. Sounds and colors can even by trademarked. There are two different types of symbols that can identify a trademark:
™ - This symbol is located next to the item that you wish to trademark. When a ™ is placed next to an item, it signifies that there is an interest by a specific party in that particular slogan, symbol, phrase, etc…
® - This symbol identifies a registered trademark. When you register a trademark with the United States Patent and Trademark Office (USPTO), you are authorized to place the ® symbol next the item. A registered trademark provides increased legal support to a company regarding their trademarked item.
Container & Packaging Supply trademarks the following:
If you are interested in purchasing one of these trademarks from Container & Packaging Supply (i.e. you want to purchase one of these brands from us), please contact CPS Design at 1-800-473-4144.
Container & Packaging Supply has pending registered trademarks on the following marks:
Better Business Bureau Accredited Business is a trademark of the Council of Better Business Bureaus, Inc. (CBBB). Container & Packaging Supply has been a BBB accredited business since December 1, 1986.
McAfee SECURE is a trademark of McAfee® and appears on websites that have passed intensive daily scans. Container & Packaging Supply is a certified McAfee SECURE™ site.
Thawte is a registered trademark of Thawte in the United States and/or other countries. Container & Packaging Supply uses thawte SSL Web Server Certificates with EV to offer secure communications by encrypting all data to and from our site. Container & Packaging Supply maintains a valid certifcation.
UPS, the UPS brand mark, and the Color Brown are trademarks of the United Parcel Service of America, Inc. All Rights Reserved.
Final proofing of artwork is customer's responsibility. As a courtesy to our clients, the designer, copywriter and sales rep each check your artwork for grammar, spelling, punctuation, etc. Ultimately, it is the customer’s responsibility to ensure that the proof is correct in all areas. Please be sure to double-check spelling, grammar, layout and design before approving artwork. If a proof containing errors is approved by the customer, customer is responsible for payment of all original costs of printing (film positives, screens, setup charges, any substrates), including corrections and reprints. The customer is 100% responsible for approvals of Copyright, Trademark and Licensing Agreements of artwork. By APPROVING the artwork, the customer acknowledges they are contractually bound for payment of all services rendered. All artwork must be approved by the customer before a job can be entered into production.
CPS Design artwork is copyrighted by CPS. Container & Packaging Supply—via its network of designers (CPS Design)—may be commissioned by clients to create artwork on their behalf. All artwork originated by CPS Design is copyrighted by Container & Packaging Supply and cannot be reproduced without CPS’s permission. It is illegal to duplicate or reproduce copyrighted artwork without prior written permission. CPS Design stores (backed-up continuously) all client artwork indefinitely.
Purchasing rights to artwork. To purchase rights to artwork designed and owned by CPS, please contact CPS Design at 1-800-473-4144. When artwork copyrights are purchased, Container & Packaging Supply releases native working files (PSD, AI, INDD, FLA, etc) to client and deletes them from storage. Please discuss details with your designer.