Policies & Terms

We accept returns of merchandise under the following conditions:

• Items are unused
• Items are in original condition
• Items are in original boxes
• Clearance Items and Special Order items will not be accepted
• All returns are subject to approval
• Any issues regarding damaged goods or shortages must be resolved within 30 days of the shipping date.

If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less a 20% restocking fee. If these conditions are not met, no credit will be issued to the customer.

To cancel an order please call us at 1-800-473-4144. An order can be cancelled at any time. Please, however, be aware of the following fees that may apply:

• An order cancellation that is placed prior to the order being prepped for shipping will be cancelled at no charge.
• An order cancellation received after the order has been pulled and prepped for shipping will incur a 20% restocking fee.
• Any order cancellations received after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location.

Customers who live close to our Idaho, Utah, and Kentucky fulfillment centers are eligible to will call their orders as long as their items are available in that specific warehouse. This option is available to customers of qualifying zip codes at time of checkout.

We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am - 4pm (Mountain Time for Idaho and Utah, Eastern Time for Kentucky).

Due to limited space and the volume of will call orders we receive, your order must be picked up within 3 business days of us contacting you. On the fourth day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.

If you are unable to pick up your order, we would be more than willing to ship it to you. If you have any questions or scheduling conflicts please call us at 1 800 473-4144. Thank you.

Currently, Container & Packaging Supply accepts Visa, Mastercard, American Express and Discover card payments. We also accept check or money order payments. We do not accept COD's, cash or PayPal payments.

Customers that resell our containers or package their products in our containers for reselling purposes, may be exempt from paying State sales tax.

Sales Tax Exemption Form Instructions: If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your future orders. To download a Sales Tax Exemption Form, please click the applicable link below.

If you have already filled out a form and it is on file with us, then you should not be charged sales tax. If you are placing your orders online, please make sure to log in to your account. The system will recognize your exemption and will remove sales tax from your order. If it was not, please call 1-800-473-4144 to remove the sales tax charge from your order.

Idaho Sales Tax Exemption Form (Form ST 101) Kentucky Sales Tax Exemption Form (Form ST-10) Utah Sales Tax Exemption Form (Form TC-721) Utah Sales Tax Exemption Form for Governments and Schools (Form TC-721g) You will need Adobe Reader to open and fill out this form. Please click the icon to download Adobe Reader if you do not already have it installed.

• Press the "Request a Sample" button on the item page. This will add one item at no cost to your shopping cart.
• Do this for up to 10 different items for which you would like a sample.
• Click the "Checkout" button after you have ordered each item you would like.
• Review the order form and make sure 1 of each item you would like is on the order form.
• Fill out the order form with your credit card information. (Used to pay for shipping and handling, a flat fee of $7.50)
• Select UPSG (UPS Ground).
• Fill in your name, phone number and email address. (Please see our Privacy Policy)
• Enter your Deliver To address.
• Press the "Finish" button to submit your sample request.

Processing Sample orders: Processing your order will take 1 to 3 business days, though we try to speed up sample orders. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling.

We can't send samples of some items: We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.

Ten samples only please: Due to the abuse of our sample policy on several occasions, we will only allow for 10 different items to be sent out per sample request. We have had some people order 50 to 100 different items as samples. We cannot ship so many free samples.

Samples and purchasing products on same order: Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130s and 1 sample B130 will not be accepted. We will only send the 12 B130s.

Our Commitment to Privacy. Container & Packaging is committed to supporting your privacy. To ensure your privacy, we have posted this notice explaining all information we collect and how we use it. Our policy is linked to every page in our site and is easily accessible.

Information we collect. Our site functions to service our customers and allow them to fulfill their needs as easily and unobtrusively as possible. This includes services for online purchasing as well as email contact information, which allows us to easily provide support to our customers. We collect the following items of information:

• Name
• Address
• Telephone Number
• Email Address
• Credit Card Information

Our Use of Information. The information we collect is used only for processing orders and correct shipping to our customers. All email information is used simply to reply to questions we have received from our customers or to provide order confirmation and package tracking information. We do not provide any information to outside parties except shipping information required to deliver products to customers. All credit card information is stored securely with Authorize.net which is a secure third party vendor.

Our Commitment To Data Security. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us. Should you have other questions or concerns about these privacy policies, please call us at 1 800 473-4144 or send us an email at customerservice@conpak.net.

Email Marketing. We do not buy, sell, rent, append, or otherwise obtain email lists or addresses from any third party, nor do we collect email lists or addresses using a script or other harvesting method. All email addresses and lists have been obtained at the owner's consent. We do not send email correspondence to persons who have not had contact with us exceeding 18 months.

We comply with the Can-Spam Act of 2003, 15 U.S.C. 7701, et seq.

Recipients may choose to stop receiving emails at any time. In such case, we pledge to make sure any such request has been executed prior to our next mailing and within 10 business days from the opt-out request. The most efficient way to opt out of our mailing is to click on the "unsubscribe" link on the bottom of the previous email correspondence. If a recipient opts-out of receiving our email newsletter, they will still receive email notices regarding orders, shipment information, and other transactions.