Policies & Terms

Return Policy

1. Items are unused
2. Items are in original condition
3. Items are in original boxes
4. Clearance Items and Special Order items will not be accepted
5. All returns are subject to approval
6. Any issues regarding damaged goods or shortages must be resolved within 30 days of the shipping date.

If these conditions are met, the customer will pay the freight back to our company. Upon receipt and inspection of the product we will issue a credit less a 20% restocking fee. If these conditions are not met, no credit will be issued to the customer.

Return to top

Order Cancellations

1. An order cancellation that is placed prior to the order being prepped for shipping will be cancelled at no charge.
2. An order cancellation received after the order has been pulled and prepped for shipping will incur a 20% restocking fee.
3. Any order cancellations received after the order has been shipped will incur a 20% restocking fee and any applicable shipping fees to return the order to our location.

Return to top

Will Call Orders and Cancellations

Customers who live close to our Idaho and Kentucky fulfillment centers are eligible to will call their orders. This option is available to customers of qualifying zip codes at time of checkout.

We will contact you when your will call order has been pulled and is ready for pick up. Following your confirmation contact, you may pick up your order anytime between 8am - 4pm (Mountain Time for Idaho, Eastern Time for Kentucky).

Due to limited space and the volume of will call orders we receive, your order must be picked up within 3 business days of us contacting you. On the fourth day, the will call order will be restocked, incurring a 20% restocking fee. This fee pays for pulling, reserving, and restocking your order.

If you are unable to pick up your order, we would be more than willing to ship it to you. If you have any questions or scheduling conflicts please call us at 1 800 473-4144. Thank you.

Return to top

Shipping Policy

Due to our volume of internet sales, orders require 1 to 3 business days for processing and 1 to 3 business days for transit. Unless specifically requested, orders will ship via UPS Ground.

Orders received on Friday, or over the weekend will typically be shipped Tuesday or Wednesday.

In the event that Container & Packaging is out of stock, you will be emailed and receive a phone call with options for replacements or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has arrived in our warehouse.

Order cancellations: Once an item has been pulled and boxed for shipping, any cancellation of the order is considered a return and will be assessed the 20% restocking fee. Please see entire Order Cancellation Policy.

Customer UPS account numbers: We discourage shipping using customer UPS account numbers. On occasion, customers ship using their UPS account and fail to pay their UPS bill. In these situations, we are charged for the UPS freight to and from our customer. In the event that we do use a customer UPS account, we require an emailed statement from the customer accepting all UPS charges associated with that sale.

Handling fees: All orders shipped via UPS, USPS, FedEX, or DHL will be charged an additional $7.50 handling fee. Orders shipped on other carriers may also be subject to a handling fee.

Return to top

UPS Claims

All boxes and items leave Container & Packaging in optimal condition. All our packages meet UPS shipping requirements upon leaving our warehouse. Any damaged items are shipping related and claims must be placed with the shipping company (UPS). Container & Packaging Supply will take the necessary precautions to avoid undue damage and cannot claim responsibility for items damaged during shipment.

Return to top

Acceptable Forms of Payment

Currently, Container & Packaging accepts Visa, Mastercard, American Express and Discover card payments. We do not accept COD's or cash. In the future we may accept Paypal and check payments.

Return to top

Small Order Fees

Most distributors and manufacturers in the container industry do not want to work with consumers buying on a small retail basis. To discourage these buyers, most companies require large minimum orders. Container & Packaging Supply seeks for business opportunities with smaller buyers and therefore, we have no minimum order requirements. You may order as little as 1 item. In order to cover the base handling fees associated with these smaller orders, we do charge a $10 Small Order Fee to any order under $50 of product.

We have attempted to post this information clearly on our site to avoid any confusion. This message is found at the bottom of each stock item page. This message is also displayed on email confirmation of any order placed online as well as on the shopping cart checkout page.

Return to top

International Shipments

Due to the time and expenses of completing forms and paperwork for international shipments, any orders shipped Internationally will be charged a $10.00 handling fee.

Canadian shipments

In an effort to decrease brokerage and import/export fees to our Canadian customers, we have created an arrangement with UPS in which we combine several Canadian orders into one shipment. This decreases the brokerage fees for each order.

We calculate all import/export fees to be at 10% of the product total. Orders shipped as a single shipment (not in a combined UPS shipment) on average would cost 30% of the product total.

For example, $200 of product will now cost $20 in import/export fees (Container & Packaging Supply will pay for any extra fees). This same order shipped as a single shipment would cost $60 in import/export fees. This service is only available when shipping from our Idaho location.

We have never included import/export fees in quoted shipping costs, so while quoted rates look higher than what we have historically quoted, your total costs will now be less due to our combined shipment arrangements with UPS.

Return to top

US Mail Shipments

Any order that requires shipment via US Mail increases our processing costs and will therefore be charged a $10 handling fee.

Packages shipped within the United States require insurance in order to receive tracking information. If you choose to forgo the costs of insurance, Container & Packaging Supply (CPS) will not accept responsibility for lost shipments. If you do pay for insurance, please recognize that US Mail still requires 4 to 10 weeks before they will pay on any claims for missing packages. CPS will not refund lost shipments until we have been paid by US Mail.

CPS is not responsible for any breakage that may occur when shipped via US Mail. Customers must address US Mail directly concerning any breakage during shipping.

For shipments outside the United States, no tracking is available through US Mail regardless of whether you purchased insurance or not. In the event that international shipments sent via US Mail are lost, CPS will not replace nor accept responsibility of such shipments.

The safest and most secure method of shipping is via UPS. All packages shipped via UPS are tracked and include some insurance.

Return to top

Shipping Deadlines

Container & Packaging Supply works hard to support customer needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Container & Packaging. Deadlines are as follows:

USPS & FEDEX - 10:00 AM MST
UPS - 1:00 PM MST
All other Carriers - Require 24 hour warning before pickup.

This means that any requests for speedy shipments received after these deadlines cannot ship until the following business day. Please also note that orders placed online are downloaded once each business day at 7:00 AM MST. Therefore, any orders placed online after 7:00 AM MST that request faster delivery times cannot ship until the following day.

Every order requires 1 to 3 business days to prepare. Orders typically leave our warehouses after this time. Please see our Shipping Policy.

Return to top

Sales Tax Exemption

Customers that resell our containers or package their products in our containers for reselling purposes, may be exempt from paying State sales tax.

Download Idaho Sales Tax Exemption Form (Form ST 101) Download Kentucky Sales Tax Exemption Form (Form ST-10) PDF files (92 KB) You will need Adobe Reader to open and fill out this form. Please click the icon to download Adobe Reader if you do not already have it installed.

Sales Tax Exemption Form Instructions: If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your future orders.

If you have already filled out a form and it is on file with us, once you enter your shipping and billing information in your shopping cart, our system should recognize your account and remove sales tax from your order. If this is the case, please check the "Success Form" displayed after you have finalized your sale to ensure Sales Tax was removed from your order. If it was not, our system did not properly identify you and we request that you call 1 800-473-4144 to remove the sales tax charge from your order.

Return to top

Request a Sample

1. Press the "Request a Sample" button on the item page. This will add one item at no cost to your shopping cart.
2. Do this for up to 10 different items for which you would like a sample.
3. Click the "Checkout" button after you have ordered each item you would like.
4. Review the order form and make sure 1 of each item you would like is on the order form.
5. Fill out the order form with your credit card information. (Used to pay for shipping and handling, a flat fee of $7.50)
6. Select UPSG (UPS Ground).
7. Fill in your name, phone number and email address. (Please see our Privacy Policy)
8. Enter your Deliver To address.
9. Press the "Finish" button to submit your sample request.

Processing Sample orders: We will receive your sample request when we download our order (once a day, each morning). Processing your order will take 1 to 3 business days, though we try to speed up sample orders. Once processed and pulled, we will bill your credit card $7.50 for US orders and $15 for Canadian orders for shipping and handling .

We can't send samples of some items: We do not offer drums, pails, gamma lids, glass display jars, plastic hex jars, candle glass 12 oz. or larger, or other large items as samples, and reserve the right to refuse any sample request.)

Ten samples only please: Due to the abuse of our sample policy on several occasions, we will only allow for 10 different items to be sent out per sample request. We have had some people order 50 to 100 different items as samples. We cannot ship so many free samples.

Samples and purchasing products on same order: Orders which include samples and product are fine. We will not, however, send samples of items that are included as regularly ordered items on the same sales order. For example, orders requesting 12 B130 and 1 sample B130 will not be accepted. We will only send the 12 B130's.

Return to top