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1. Return Policy: We accept returns of merchandise
under the following conditions:
1. Items are unused
2. Items are in original condition
3. Items are in original boxes
If these conditions are met, the customer will pay the freight
back to our company. Upon receipt and inspection of the product
we will issue a credit less a 20% restocking fee. If these conditions
are not met, no credit will be issued to the customer. Any issues regarding damaged goods or shortages must be resolved within 30 days of the shipping date.
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2. Shipping Policy: Due to our volume of internet
sales, orders require 1 to 3 business days for processing. Unless
specifically requested, orders will ship via UPS Ground. Orders
received on Friday, or over the weekend will typically be shipped
Tuesday or Wednesday.
In the event that Container & Packaging is
out of stock, you will be emailed and receive a phone call with options for replacements
or back orders. If we do not hear back from you within 24 hours, we will ship all items we have on hand and back order any remaining items. Back orders will be shipped once the product has
arrived in our warehouse.
Please note: Once an item has been pulled and boxed for shipping,
any cancellation of the order is considered a return and will be
assessed the 20% restocking fee.
We discourage shipping using customer UPS account numbers. On occasion,
customers ship using their UPS account and fail to pay their UPS
bill. In these situations, we are charged for the UPS freight to
and from our customer.
In the event that it is necessary to ship using our customer's UPS account number, we require a signed and faxed statement, wherein the customer states that Container & Packaging Supply is authorized to use their UPS account number AND that Container & Packaging Supply is authorized to charge any shipping costs that come back to CPS on a customer provided credit card.
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3. UPS Claims: All boxes and items leave Container
& Packaging in optimal condition. All our packages meet UPS
shipping requirements upon leaving our warehouse. Any damaged items
are shipping related and claims must be placed with the shipping
company (UPS). Container & Packaging Supply will take the necessary
precautions to avoid undue damage and cannot claim responsibility
for items damaged during shipment.
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4. Acceptable Forms of Payment: Currently, Container &
Packaging accepts Visa, Mastercard, American Express and Discover
card payments. We do not accept COD's. In the future we may accept
Paypal and check payments.
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5. Small Order Fees: Most distributors and manufacturers
in the container industry do not want to work with consumers buying
on a small retail basis. To discourage these buyers, most companies
require large minimum orders. Container & Packaging Supply seeks
for business opportunities with smaller buyers and therefore, we
have no minimum order requirements. You may order as little as 1
item. In order to cover the base handling fees associated with
these smaller orders, we do charge a $10 Small Order Fee to any
order under $50 of product.
We have attempted to post this information clearly on our site
to avoid any confusion. This message is found at the bottom of each
stock item page. This message is also displayed on email confirmation
of any order placed online.
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6. International Shipments: Due to the time
and expenses of completing forms and paperwork for international
shipments, any orders shipped Internationally will be charged a
$10.00 handling fee.
Please see more information about shipments into Canada.
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7. US Mail Shipments: Any order that requires shipment
via US Mail increases our processing costs and will therefore be
charged a $10 handling fee.
Packages shipped within the United States require insurance in order
to receive tracking information. If you choose to forgo the costs
of insurance, Container & Packaging Supply (CPS) will not accept
responsibility for lost shipments. If you do pay for insurance,
please recognize that US Mail still requires 4 to 10 weeks before
they will pay on any claims for missing packages. CPS will not refund
lost shipments until we have been paid by US Mail.
For shipments outside the United States, no tracking is available
through US Mail regardless of whether you purchased insurance or
not. In the event that international shipments sent via US Mail
are lost, CPS will not replace nor accept responsibility of such
shipments.
The safest and most secure method of shipping is via UPS. All packages
shipped via UPS are tracked and include some insurance.
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9. Shipping Deadlines: Container & Packaging Supply works hard to support customers needs and therefore uses a variety of shippers. Due to the volume of packages we ship, all shippers have established pickup times and deadlines for Container & Packaging. Deadlines are as follows:
USPS & FEDEX - 10:00 AM MST
UPS - 1:00 PM MST
All other Carriers - Require 24 hour warning before pickup.
This means that any requests for speedy shipments received after these deadlines cannot ship until the following business day. Please also note that orders placed online are downloaded once each business day at 7:00 AM MST. Therefore, any orders placed online after 7:00 AM MST that request faster delivery times cannot ship until the following day.
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10. Sales Tax Exemption: Customers that resell our containers or package their products in our containers for reselling purposes,
may be exempt from paying State sales tax.
If you resell our containers, please print and fill out the applicable State Form (in PDF format), and then fax your completed
form to us at (208) 939-0461. Once we have your Sales Tax Exemption form on file, we will remove sales tax from your
future orders.
Idaho Sales Tax Exemption Form
Virginia Sales Tax Exemption Form
If you cannot open these PDF files, download Adobe Acrobat Reader for free.
If you have already filled out a form and it is on file with us, once you enter your shipping and billing information in your shopping cart, our
system should recognize your account and remove sales tax from your order. If this is the case, please check the "Success
Form" displayed after you have finalized your sale to ensure Sales Tax was removed from your order. If it was not, our
system did not properly identify you and we request that you call 1 800-473-4144 to remove the sales tax charge from your order.
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